How to Reverse eWallet on FNB App 2025

Made a mistake with your eWallet? Learn how to quickly reverse an eWallet transaction on the FNB mobile app with our step-by-step guide. Remember: You only have 24 hours!

Critical Time Limit

You have only 24 hours to reverse an eWallet transaction from the time it was sent. The eWallet must also be unclaimed by the recipient.

Choose Your Reversal Method

FNB App - Detailed Guide

Requirements

  • FNB mobile app installed
  • Valid login credentials
  • Original eWallet transaction details
  • Reversal within 24-hour window

Best for: Recent transactions, immediate reversal needs

Steps

  1. 1 Open FNB mobile app
  2. 2 Navigate to 'Transact' menu
  3. 3 Select 'eWallet' option
  4. 4 Choose 'Reverse eWallet'
  5. 5 Enter transaction details
  6. 6 Confirm reversal request

Detailed FNB App Steps

Step 1 of 8

Open FNB App

Launch the FNB mobile app on your smartphone

Duration: 30 seconds
  • Ensure you have the latest version of the FNB app
  • Check your internet connection
  • Have your login credentials ready

Visual Guide

Open the FNB app from your home screen

Common eWallet Reversal Scenarios

Sent to Wrong Number

eWallet sent to incorrect cell phone number

Solution

Reverse immediately using FNB app

Time Frame

Within 24 hours

Success Rate: Very High

Prevention Tips:

  • Act quickly after realizing the mistake
  • Check the number twice before sending
  • Use your contacts to avoid typing errors

Incorrect Amount

Sent wrong amount in eWallet transaction

Solution

Reverse and resend with correct amount

Time Frame

Within 24 hours

Success Rate: High

Prevention Tips:

  • Verify amount before confirming transaction
  • Use calculator for complex amounts
  • Double-check before final confirmation

Duplicate Transaction

Accidentally sent eWallet twice

Solution

Reverse the duplicate transaction

Time Frame

Within 24 hours

Success Rate: High

Prevention Tips:

  • Check transaction history before sending
  • Wait for confirmation before retrying
  • Use transaction history to avoid duplicates

Recipient Not Available

Recipient cannot access or doesn't need the eWallet

Solution

Reverse if within time limit

Time Frame

Within 24 hours

Success Rate: Moderate

Prevention Tips:

  • Communicate with recipient first
  • Consider if they might claim it later
  • Reverse only if absolutely necessary

Important Reversal Conditions

⏰

Time Limit

Critical

eWallet can only be reversed within 24 hours

  • 24-hour window starts from transaction time
  • No exceptions to this rule
  • Plan accordingly for urgent reversals
📱

Unclaimed Status

Critical

eWallet must not have been claimed by recipient

  • Once claimed, reversal is not possible
  • Check with recipient before attempting reversal
  • Claimed status is permanent
✅

Account Status

High

Your FNB account must be active and in good standing

  • Account must not be suspended
  • Sufficient funds for any fees
  • No restrictions on account
💳

Transaction Type

Medium

Only standard eWallet transactions can be reversed

  • Special promotional eWallets may not be reversible
  • Certain merchant payments cannot be reversed
  • Check transaction type before attempting

Frequently Asked Questions

Can I reverse an eWallet after 24 hours?

No, FNB's system automatically prevents reversals after 24 hours. This is a firm policy with no exceptions. If you need to retrieve funds after this time, you'll need to contact the recipient directly.

What happens if the recipient already claimed the eWallet?

Once an eWallet is claimed, it cannot be reversed. The funds are transferred to the recipient's account or withdrawn, making reversal impossible. Always check with the recipient before attempting a reversal.

Are there any fees for reversing an eWallet?

FNB typically does not charge additional fees for reversing unclaimed eWallets within the 24-hour window. However, the original eWallet fee is usually not refunded. Check with FNB for current fee structures.

How do I know if my eWallet reversal was successful?

You'll receive an SMS confirmation and see the reversal in your FNB app transaction history. The funds will be credited back to your account within a few minutes of successful reversal.

Can I reverse an eWallet sent to an international number?

eWallet reversals follow the same rules regardless of destination. However, international eWallet policies may vary. Contact FNB customer service for specific international reversal procedures.

What if the reverse eWallet option is not showing in my app?

This usually means the 24-hour window has expired, the eWallet has been claimed, or there's a technical issue. Update your app, check your internet connection, or contact FNB customer service for assistance.

Need Help? Contact FNB

Phone Support

087 575 9405

24/7 Customer Service

WhatsApp

087 575 9405

Chat support available

Online Banking

fnb.co.za

Secure message center

Important Reminders

Act Quickly

You only have 24 hours to reverse an eWallet. The sooner you act, the better your chances of success.

Check Before Sending

Always verify the recipient's number and amount before confirming any eWallet transaction.

Keep Records

Save all transaction confirmations and reversal receipts for your records.

Contact Support

If you encounter any issues or the reversal option isn't available, contact FNB customer service immediately.