How to Make a Call Back with Telkom

Running out of airtime when you need to make an important call can be frustrating. Fortunately, Telkom offers several callback options that allow you to request someone to call you back, even when you don't have airtime. This comprehensive guide will walk you through all the available methods.

What is a Telkom Callback?

A callback is a service that allows you to send a request to someone asking them to call you back. This is particularly useful when you have no airtime but need to speak to someone urgently. Telkom offers this service free of charge for their subscribers.

Method 1: SMS Callback Request

The most common way to request a callback from Telkom is through SMS. Here's how to do it:

Step-by-Step Instructions:

1. Open your phone's messaging app
2. Create a new SMS message
3. Type: Please call me
4. Send the message to the number you want to request a callback from
5. The recipient will receive a message saying "[Your Number] has requested you to call them back"

Alternative SMS Format:

You can also send a more detailed message:

• Call me urgently
• Please call me back - [Your Name]
• Callback request - urgent

Method 2: USSD Code Callback

Telkom also provides USSD codes for quick callback requests:

Step-by-Step Instructions:

1. Dial *140*[phone number]#
2. Replace [phone number] with the number you want to call you back
3. Press the call button
4. Follow the on-screen prompts
5. The recipient will receive a callback request notification

Example:

If you want 082 123 4567 to call you back, dial:

*140*0821234567#

Method 3: "Please Call Me" Service

This is Telkom's dedicated "Please Call Me" service:

Step-by-Step Instructions:

1. Dial *140#
2. Select option 1 for "Please Call Me"
3. Enter the phone number you want to request a callback from
4. Confirm the number
5. The service will send your callback request

Method 4: Reverse Charge Call

For urgent situations, you can make a reverse charge call where the recipient pays for the call:

Step-by-Step Instructions:

1. Dial *120*[phone number]#
2. Wait for the connection
3. The recipient will hear a message asking if they accept the reverse charges
4. If they accept, the call will connect and they will pay for it

Tips for Successful Callbacks

• Be Clear: Include your name in callback requests when possible
• Use Sparingly: Don't abuse callback services as it may annoy recipients
• Emergency Only: Reserve urgent callback requests for genuine emergencies
• Check Signal: Ensure you have network coverage when expecting a callback
• Battery Level: Make sure your phone has sufficient battery for the return call

Troubleshooting Common Issues

Callback Request Not Received

• Check that you entered the correct phone number
• Ensure the recipient's phone has network coverage
• Wait a few minutes as there may be network delays
• Try an alternative method if the first doesn't work

USSD Code Not Working

• Ensure you're dialing the correct code format
• Check that your SIM card supports USSD services
• Try restarting your phone if codes aren't responding
• Contact Telkom customer service if problems persist

Alternative Solutions

If you frequently run out of airtime, consider these proactive solutions:

• Auto-Recharge: Set up automatic airtime purchases when your balance is low
• Emergency Credit: Learn about Telkom's emergency credit options
• WhatsApp: Use Wi-Fi to send messages via WhatsApp when you have no airtime
• Data Bundles: Consider data-only plans with VoIP calling apps

Conclusion

Telkom's callback services are invaluable when you need to communicate but don't have airtime. Whether you use SMS, USSD codes, or the dedicated "Please Call Me" service, these methods ensure you can still reach people in important situations.

Remember to use these services responsibly and consider them as emergency communication tools rather than regular alternatives to having airtime. With these methods in your toolkit, you'll never be completely cut off from communication, even when your airtime runs out.